POLICIES

Public Participation: Meetings of the Board of the Birdsboro Municipal Authority
These rules are intended to promote an orderly system of public comment, to give every person an opportunity to be heard, and to ensure that no individual is embarrassed by those exercising their right of free speech. Public comment is permitted at the regular meetings of the Authority which occur on the third Monday of each month. Read the full document...

Customer Review and Complaint Panel
The primary purpose of the Customer Review Panel is to provide an effective complaint management system which is an essential part of quality public-sector service.

Addressed in this policy are:

• What kind of complaint can be filed?
• Where to file the complaint?
• Who is responsible for dealing with complaints?
• Time limits.
• Control/Monitoring.

Read the Customer Review and Complaint Policy...